Hotels

terms & Conditions

General Terms & Conditions

  1. All customer related queries should be directed to the pertaining Hotel.
  2. Refer to the Tsogo Rewards programme Terms and Conditions for the hotel programme.
  3. Should you make a booking through an associated partner’s reward programme you will only qualify for and may elect either the discounted rate as agreed to between the associated partner’s reward programme and Tsogo Sun Gaming, or the hotel rewards programme discounted rate as determined by Tsogo Sun Gaming. Under no circumstances will a booking qualify for both rates.
  1. Payment for any reservations or other services for which fees may be charged by Tsogo Sun Gaming shall be payable by you on departure from the hotel in question or, where applicable, shall be debited to your account after departure.
  2. The rates payable by you in respect of the provision by Tsogo Sun Gaming of any services and/or goods, including but not limited to the provision of accommodation at the hotel of your choice, shall be the current applicable rates of the particular hotel specified by you. Those rates are available from the hotel itself.
  3. Non Refundable Rates /or Refundable Rates
    Payment going through our Payment Gateway will secure full payment and debit the credit card used in making the booking. “The credit card used to confirm and pay for a reservation is required to be presented on check-in at the hotel. An imprint of this card will be taken by the hotel on check-in in order to prove the card was present.”
  4. Other Rates
    Credit card details on the website is merely to secure a reservation, and does not constitute payment in respect of the services to be provided by Tsogo Sun Gaming. Tsogo Sun Gaming reserves the right to debit your credit card with a cancellation fee equal to 1 nights’ accommodation, if a reservation is not cancelled by 18:00 (hotel time) on the day of arrival.
  5. The customer/client hereby agrees that this transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act 2002 and that a binding agreement has been concluded between the Hotel and the customer/client authorising the Hotel to deduct or to debit the credit card for payments for services rendered to the customer/client. The hand signature of the customer/client shall not be required for authorisation purposes.

By clicking the “booking button”, the customer/client signifies and accepts all terms and conditions contained in this Website.

  1. The guest, signing the registration card upon check-in, warrants that he is duly authorised to sign for and bind all persons represented by him or for whom he is responsible (“his party”) to these conditions of residence and, failing such authority, agrees to be personally liable for all amounts arising from the residence of himself and his party at the Hotel.
  2. The guest and each of his party agrees to pay not later than the time of departure (unless prior written arrangements have been made with the Hotel management) the room rate is determined by the Hotel for the period of residence, the costs of food, beverage and any other amounts relating to such residence together with VAT (if applicable) incurred by the guest and his party during his/their stay in the Hotel. Periodic payments must be made if the account exceeds the credit limit designated by the Hotel, and accounts are payable on presentation.
  3. A certificate from the Hotel Manager prima facie shall constitute proof of indebtedness of the guest and his/or his party and of the particulars therein for all purposes including any action instituted by the Hotel against the guest and/or any of his party.
  4. The guest agrees that after his departure, the Hotel may retain goods left behind by him and/or his party and authorises the Hotel after giving one month’s notice to the address registered by the guest of its attention to do so, to sell same, privately or publicly, at the Hotel’s discretion at such price as the Hotel may determine and offset proceeds of such sale against possible indebtedness of the guest or to hold such proceeds or part thereof for a period of three years pending any claims by the guest for those proceeds failing which they shall be deemed to have been forfeited to the Hotel.
  5. The guest hereby agrees on behalf of himself and the members of his party that it is a condition of his/their occupation of the Hotel that neither the Hotel, its landlord, employees nor agents shall be responsible for any injury or death of any person or the loss or destruction of or damage to any property upon the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from the negligence or wrongful act of any person in the employment of the Hotel. The guest and his party may hand to the Hotel for safekeeping money and /or valuables, whereupon a special receipt will be issued accordingly.
  6. Where appropriate the masculine gender shall include the feminine gender and vice versa and the singular shall include the plural.

Hotel Reservations

  1. Payment for any reservations or other services for which fees may be charged by Tsogo Sun Gaming shall be payable by you on departure from the hotel in question or, where applicable, shall be debited to your account after departure.
  2. The rates payable by you in respect of the provision by Tsogo Sun Gaming of any services and/or goods, including but not limited to the provision of accommodation at the hotel of your choice, shall be the current applicable rates of the particular hotel specified by you. Those rates are available from the hotel itself.
  3. Non Refundable Rates /or Refundable Rates
    Payment going through our Payment Gateway will secure full payment and debit the credit card used in making the booking. “The credit card used to confirm and pay for a reservation is required to be presented on check-in at the hotel. An imprint of this card will be taken by the hotel on check-in in order to prove the card was present.”
  4. Other Rates
    Credit card details on the website is merely to secure a reservation, and does not constitute payment in respect of the services to be provided by Tsogo Sun Gaming. Tsogo Sun Gaming reserves the right to debit your credit card with a cancellation fee equal to 1 nights’ accommodation, if a reservation is not cancelled by 18:00 (hotel time) on the day of arrival.
  5. The customer/client hereby agrees that this transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act 2002 and that a binding agreement has been concluded between the Hotel and the customer/client authorising the Hotel to deduct or to debit the credit card for payments for services rendered to the customer/client. The hand signature of the customer/client shall not be required for authorisation purposes.

By clicking the “booking button”, the customer/client signifies and accepts all terms and conditions contained in this Website.

  1. The guest, signing the registration card upon check-in, warrants that he is duly authorised to sign for and bind all persons represented by him or for whom he is responsible (“his party”) to these conditions of residence and, failing such authority, agrees to be personally liable for all amounts arising from the residence of himself and his party at the Hotel.
  2. The guest and each of his party agrees to pay not later than the time of departure (unless prior written arrangements have been made with the Hotel management) the room rate is determined by the Hotel for the period of residence, the costs of food, beverage and any other amounts relating to such residence together with VAT (if applicable) incurred by the guest and his party during his/their stay in the Hotel. Periodic payments must be made if the account exceeds the credit limit designated by the Hotel, and accounts are payable on presentation.
  3. A certificate from the Hotel Manager prima facie shall constitute proof of indebtedness of the guest and his/or his party and of the particulars therein for all purposes including any action instituted by the Hotel against the guest and/or any of his party.
  4. The guest agrees that after his departure, the Hotel may retain goods left behind by him and/or his party and authorises the Hotel after giving one month’s notice to the address registered by the guest of its attention to do so, to sell same, privately or publicly, at the Hotel’s discretion at such price as the Hotel may determine and offset proceeds of such sale against possible indebtedness of the guest or to hold such proceeds or part thereof for a period of three years pending any claims by the guest for those proceeds failing which they shall be deemed to have been forfeited to the Hotel.
  5. The guest hereby agrees on behalf of himself and the members of his party that it is a condition of his/their occupation of the Hotel that neither the Hotel, its landlord, employees nor agents shall be responsible for any injury or death of any person or the loss or destruction of or damage to any property upon the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from the negligence or wrongful act of any person in the employment of the Hotel. The guest and his party may hand to the Hotel for safekeeping money and /or valuables, whereupon a special receipt will be issued accordingly.
  6. Where appropriate the masculine gender shall include the feminine gender and vice versa and the singular shall include the plural.
  1. All rates are quoted in South African Rand and include Value Added Tax (VAT) at the prevailing rate. Rates exclude 1% Tourism Levy charged per night, per room. Unless indicated otherwise.
  2. Subject to the availability of rooms, Guests may check-in from 14h00 on the arrival date and must check-out by no later than 11h00 on the departure date.
  3. Due to the Immigration Amendment Act no.19 of 2004, positive personal identification will be required at the time of making your booking or upon check-in. A valid Passport or an ID Document will be acceptable.
  4. Queen and King rooms can accommodate up to 2 guests and rooms with two Double beds can accommodate up to 2 adults and 2 children only.
  5. Room types are subject to availability at the time of booking.
  6. Day use rooms are reserved strictly on request and subject to availability.
  7. Rates are subject to change without prior notification.
  8. All Reservations require a guarantee or deposit in lieu of a guarantee, as indicated herein. If a guarantee or deposit has not been supplied by the time specified, the relevant Reservations(s) may be cancelled without notice.
  9. In order to guarantee the reservation, the following must be provided:
    • Pre-payment as indicated on this confirmation of the reservation; or
    • Details of one of the following recognised credit cards: Master Card or Visa.
  10. The hotels reserve the right to retain a cancellation fee equal to 1 nights’ accommodation if a reservation is not cancelled by 18h00 (hotel time) on the day of arrival. This amount will be charged to the bookers’ credit card.
  11. Full payment is due upon check-in, unless indicated otherwise.
  12. No complimentary rooms and no commission structures are applicable.
  1. All information provided by you in connection with the use of the booking platform, particularly, but not limited to, making a Reservation, shall be true and accurate and may be relied upon as such.
  2. Rates are subject to availability and fluctuations.
  3. Rates are per night sharing on a per person or per room basis, as indicated.
  4. Rates are for accommodation only unless otherwise specified.
  5. “B/B” denotes bed and breakfast.
  6. “D/B/B” denotes dinner, bed and breakfast.
  7. These rates are only available for transient business and are not available for groups or conferences. Bookings for 9 rooms or more constitutes a group and rates are available on request from the relevant hotel. Group bookings are subject to separate terms and conditions which will be communicated to you prior to the time of booking.
  8. All Rates are nett and non-commissionable.
  9. The credit card used to confirm and pay for a reservation is required to be presented on check-in at the hotel. An imprint of this card will be taken by the hotel on check-in, in order to prove the card was present. If your transaction requires further authentication e.g. Payment confirmation on your phone or an OTP (one time pin) then this transaction will be 3D authenticated by your bank and your credit card will NOT be required to be presented on check in.
  10. All accommodation provided in terms of any booking made on this website will be subject to the standard Terms and Conditions of Residence of the hotel concerned.
  11. Check-in time is from 14h00 on the day of arrival, and check out time is by 11h00 on the day of departure (hotel time).
  12. Certain special promotions and rates carry their own terms and conditions as indicated in the rate description, which apply accordingly,
  13. The rates payable by you in respect of the provision of any services and/or goods, including but not limited to the provision of accommodation at the hotel of your choice, shall be the current applicable rates of the particular hotel specified by you. Those rates are available from the hotel.
  14. Payment:
    • Payment processed through the Payment Gateway will secure full payment, unless indicated otherwise in the rate description, and debit the credit card used in making the booking;
    • All Reservations require a guarantee or deposit in lieu of a guarantee, as indicated in the rate description. If a guarantee or deposit has not been supplied by the time specified, the relevant Reservations(s) may be cancelled without notice, and we reserve the right to provide the relevant Reservation(s) to another person (e.g., to re-let the relevant room or facility in case of accommodation booking) without prior notice. In such circumstances, we will not be obliged to refund any deposit paid by you (or by any other person in connection with the Reservation).
  15. Please check the rate description prior to booking to determine the applicable refund policy;
  16. Please note that for rates that do not require pre-payment, you will not be charged if you amend or cancel this booking before 11h00 (hotel time) on the day of arrival.
  17. Cancellation:
    • Certain rates are subject to a cancellation fee should the reservation be modified or cancelled. Please check the rate description prior to booking to determine the applicable cancellation policy.
    • The Hotel reserves the right to retain a cancellation fee equal to 1 nights’ accommodation if a reservation is not cancelled by 18h00 (hotel time) on the day of arrival. This amount will be charged to the bookers’ credit card.
  18. The customer/client hereby agrees that this transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act 2002 and that a binding agreement has been concluded between the Hotel and the customer/client authorising the Hotel to deduct or to debit the credit card for payments for services rendered to the customer/client. The hand signature of the customer/client shall not be required for authorisation purposes.
  19. By ticking the statement on Booking Conditions and Privacy Policy, the customer/client signifies and accepts all terms and conditions contained in this Website.

 

These Terms and Conditions of Residence apply to the Tsogo Sun Casinos (Pty) LIMITED – (Registration No. 1995/012674/07) hereafter referred to as “the Hotel”.

  1. The Guest, by signing this registration card, warrants that he is duly authorised to sign for and bind all persons represented by him or for whom he is responsible or for whom he is arranging accommodation (his party) to these conditions of residence and, failing such authority, agrees to be personally liable for all amounts arising from the residence of himself and his party at the Hotel.
  2. All these rates quoted are inclusive of Value Added Tax at the prevailing rate. It is specifically agreed that notwithstanding any reservations made or accepted, the Guest is obliged to pay, in advance, for the full stay, before the Guest is entitled to occupy a room.
  3. Subject to the availability of rooms, Guests may check-in from 14h00 on the arrival date and must check-out by no later than 11h00 on the departure date. Failure to checkout by 11h00 on the departure date will entitle the Hotel to charge a levy equal to 1 day’s stay for each 24-hour period or portion thereof, overstayed, unless otherwise agreed to in writing. Guests who wish to extend their stay must pay at the reception for the accommodation required before 11h00 on the departure date, subject to availability. Subject to the provisions of the Consumer Protection Act 68 of 2008, it is a further condition of residence that the Guest shall not be entitled to cancel or claim a refund of any amounts paid in respect of any accommodation secured with the Hotel.
  4. A certificate from the Hotel manager shall constitute prima facie proof of indebtedness of the Guest and/or his party and of the particulars therein for all purposes, including any action instituted by the Hotel against the Guest and/or any of his party.
  5. The Guest agrees that after his departure, the Hotel may retain goods left behind by him and/or his party and authorises the Hotel, after giving one months’ notice to the domicilium address, of its intention to do so, to sell same privately or publicly at the Hotel’s discretion, at such price as the Hotel may determine and off-set the proceeds of such sale against indebtedness of the Guest and/or his party and any balance shall be deemed to have been forfeited to the Hotel. The Guest and each of his party agree that the Hotel shall have a lien over all items brought by any of them onto the Hotel premises for all amounts due to the Hotel by any of them, no matter how and when such debt was incurred.
  6. The Guest hereby agrees, on his behalf and on behalf of the members of his party, that it is a condition of his/their residence at the Hotel, that neither the Hotel, its landlord, employees nor agents shall be responsible for any injury to or death of any person or the loss or destruction of or damage to any property or any damages of any other kind, including, but not limited to, pure economic loss, whether arising from fire, theft or any other cause of whatsoever nature or kind and by whatsoever caused, whether arising from negligence or wrongful act of any person in the employ of the Hotel or otherwise. The Guest and his party hereby waive all such claims and furthermore hereby indemnify and hold harmless the Hotel and such person against any claim, as contemplated above, that may be made against the Hotel or such person by the Guest, his party or any person occupying the room together with the Guest or any invitee of the Guest.
  7. The Guest chooses domicilium citandi et executandi for all purposes at the address set out on the face of this agreement.
  8. This agreement constitutes the whole agreement between the parties and no warranties or representations, whether express or implied, not stated herein, shall be binding on the parties and no alterations hereto or waivers made shall be binding unless in writing.
  9. The Hotel does not accept any responsibility or liability for the safe custody or loss of or any damage or destruction to any property stored or left in the room and/or on any other part of the Hotel premises, whether as a result of wilful or negligent or other wrongful act of any person, whether in the employ of the Hotel or otherwise or from any other cause whatsoever and howsoever arising. The Guest agrees that after his departure, or that of any member of his party, the Hotel may retain goods left behind by him and/or any member of his party, for a period of three months, pending any claims by the Guest and/or any member of his party, failing which the goods shall be forfeited to the Hotel to dispose of as they see fit. The Hotel shall furthermore be entitled to charge the Guest a reasonable storage fee in respect of such period of time for which the items are left.
  10. All the information contained in any brochure or catalogue (or which accompanies or forms part of any offer made by the Hotel), is subject to alteration at any time without prior notice and the Hotel will not be bound to comply exactly therewith. The Hotel shall not be liable for any inaccuracies in any brochures or other information supplied by it and the Hotel shall not be liable for any accidents or happenings arising out of such faulty information.
  11. Advices, recommendations or opinions by representatives of the Hotel are given and expressed in good faith and shall not constitute representations of any description, and shall not give rise to any claim against the Hotel or such representatives.

 

Terms & Conditions

  1. Rates are subject to availability and fluctuations.
  2. Rates are per night sharing on a per person or per room basis, as indicated.
  3. Rates are for accommodation only unless otherwise specified.
  4. “B/B” denotes bed and breakfast. “D/B/B” denotes dinner, bed and breakfast.
  5. These rates are only available for transient business and are not available for groups or conferences. 9 rooms or more constitutes a group and rates are available on request.
  6. All Rates are nett and non-commissionable.
  7. Children under 18 (maximum 2) stay and eat breakfast free in hotel owned restaurants when sharing with their parents where family rooms are available.
  8. Non-Refundable Rates
    1. Certain rates require a non-refundable prepayment in order to be confirmed. Please check the Policies and Details when booking, to determine the payment policy.
    2. Reservations confirmed on a prepaid rate are in certain circumstances subject to 100% cancellation fee should they be modified or cancelled. Please confirm with the relevant hotel.
  9. Please note that for rates that do not require prepayment, you will not be charged if you amend or cancel this booking before 11h00 (hotel time) on the day of arrival (Booking Site).
  10. If a reservation made on a rate that does require prepayment, is not cancelled by 11h00 (hotel time) on the day of arrival, the guest is subject to a charge equal to one night’s accommodation. This amount will be charged to the guest’s credit card.
  11. The credit card used to confirm and pay for a reservation is required to be presented on check-in at the hotel. An imprint of this card will be taken by the hotel on check-in, in order to prove the card was present. If your transaction requires further authentication e.g. Payment confirmation on your phone or an OTP (one time pin) then this transaction will be 3D authenticated by your bank and your credit card will NOT be required to be presented on check in.
  12. All accommodation provided in terms of any booking made on this website will be subject to the standard Tsogo Sun Gaming terms and conditions of residence of the hotel concerned.
  13. Check in time is from 14h00, and check out time is by 11h00 (hotel time) or as otherwise advised by the hotel.
  14. Certain special promotions and rates carry their own terms and conditions which apply accordingly.
  15. All Tsogo Sun Gaming Hotel rates are inclusive of taxes and levies charged in their respective countries, except for South African hotels which exclude the required 1% Tourism levy that will be charged.
  16. Payment for any reservations or other services for which fees may be charged by Tsogo Sun shall be payable by you on departure from the hotel in question or, where applicable, shall be debited to your account after departure.
  17. The rates payable by you in respect of the provision by Tsogo Sun Gaming of any services and/or goods, including but not limited to the provision of accommodation at the hotel of your choice, shall be the current applicable rates of the particular hotel specified by you. Those rates are available from the hotel.
  18. Non-Refundable Rates – Payment going through our Payment Gateway will secure full payment and debit the credit card used in making the booking. Booking will be non-refundable on cancellation or amendments.
  19. Other Rates – Credit card details on the website is merely to secure a reservation, and does not constitute payment in respect of the services to be provided by Tsogo Sun Gaming . Tsogo Sun Gaming reserves the right to debit your credit card with a cancellation fee equal to 1 nights’ accommodation if a reservation is not cancelled by 11h00 (hotel time) on the day of arrival.
  20. Our preferred STO Partner agreement will supersede the generic Tsogo Sun Gaming Terms & Conditions relating to deposits, payments and cancellations for FIT bookings.
  21. The customer/client hereby agrees that this transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act 2002 and that a binding agreement has been concluded between the Hotel and the customer/client authorising the Hotel to deduct or to debit the credit card for payments for services rendered to the customer/client. The hand signature of the customer/client shall not be required for authorisation purposes.
  22. By clicking the “booking button”, the customer/client signifies and accepts all terms and conditions contained in this Website.

Online Payment

Book And Pay for Your Tsogo Sun Gaming hotel Accommodation Online

Tsogo Sun Gaming Hotels offer guests the safe, secure and convenient option of booking and paying for your accommodation online. There are a number of online payment options available.

Please note that only Visa and MasterCard are accepted for Tsogo Sun Hotels hotels outside of South Africa.

  1. Credit & Debit Cards – The card used to confirm and pay for an online reservation is required to be presented on check-in at the hotel. An imprint of this card will be taken by the hotel on check-in, in order to prove the card was present. If your transaction requires further authentication e.g. Payment confirmation on your phone or an OTP (one time pin) then this transaction will be 3D authenticated by your bank and your credit card will NOT be required to be presented on check in.
  2. Reservation Amendments
  3. Should your reservation be amended or cancelled and had a part or full prepayment, a refund, subject to the booking payment terms and conditions, may be given.
  4. Depending on your banking institution, some debit cards will not be refunded, where this applies, the hotel at which the booking was made, will make contact with you to arrange a refund by bank transfer;
  5. Process payments online, where this applies, please either make use of a credit card, or make contact with the hotel at which you are booking to arrange an alternative payment method;
  6. Any booking cancelled 6 (six) months after the booking date, may not automatically receive a refund. This is due to financial transactions only being available in the online booking engine for a period of 6 (six) months as per banking regulations.  The hotel will make contact with you to arrange a refund;
  1. 3D Secure (3 Domain Security) – is a method of security mandated by the Card Associations to enhance the security of online transactions. Mastercard’s product is called “SecureCode”, Visa’s product is called “Verified by Visa” and American Express’ product is called “American Express Safekey”.
  2. For more information on 3D Security and for easy 3D secure registration please contact your bank and they will advise you of their specific process.

RESTAURANT RESERVATION REQUEST

  1. Please be advised that this is a reservation request only and is therefore not confirmed nor guaranteed.
  2. A Hotel Representative will be in contact with you during standard business hours (09h00 to 17h00, Monday to Friday, excluding public holidays).
  3. All Requests are subject to availability and tables are allocated on the day of the reservation.
  4. We will endeavour to honour your request, however cannot guarantee the date, time, number of people or special requests.
  5. Tables above 10 and certain special requests may require a credit card guarantee to confirm the reservation.
  6. At the discretion of the Restaurant Manager reservations may be cancelled due to non-arrival within 30 minutes of the requested time.
  7. Dress Code: Some restaurants have a dress code for guests to enjoy an experience that is trendy, elegant, and memorable. Guests are requested to wear smart casual attire with appropriate footwear. We regret that any person dressed in a way management deem inappropriate, will be denied access into the restaurants
  8. Right of admission reserved.
  9. Standard Tsogo Sun Gaming terms and conditions