Rewards Terms & Conditions

Gold Reef City Theme Park

  1. The Rewards card discounts are limited to 4 tickets per cardholder per visit. Should a Tsogo Rewards member have more than one card, the discount applies to 4 tickets on one card only and not to each card.
  2. The Rewards member must be present when the tickets are purchased.
  3. The benefit is open to Tsogo Rewards members only.
  4. When purchasing tickets at the Theme Park entrance, Tsogo Rewards members must present their Rewards card to the cashier to claim the discount. Hotel Rewards members must enter their valid PIN
  5. Please note that Theme Park is closed on Mondays and Tuesdays except during school holidays or public holidays.
  6. Tickets, prices, show times, hours and days of operations are subject to change without notice.
  7. All facilities are used at own risk and management reserves the right to limit entry into Gold Reef City and/or to evict, without refund, any person, not abiding by the General Rules, Boarding Notices or Park Guides.
  8. Under no circumstances will management or the owners be liable for any losses or damages sustained as a result of injuries, theft or accidents, whatsoever arising, whether occasioned by any person failing to abide by these Rules and Boarding Notices, or by own act or omissions. Any queries must be directed to management who are responsible for the operating and management of Gold Reef City.
  9. If you wish to leave Gold Reef City and return later that day, you can do so without being charged by having your hand stamped at the Main Entrance between 09h30 and 15h45 only. Retain your admission ticket at all times.
  10. Gates at entrance to the Theme Park close at 16h00 – no entry after 16h00. Unfortunately pass out stamps can only be issued between 09h30 and 15h45.
  11. Depending on your personal health status please be advised that Gold Reef City thrill rides can be hazardous to your health. For your safety, some rides and attractions are restricted according to your child’s height and age. No smoking, eating or drinking allowed on the rides.
  12. Shoes must be worn in the park at all times.
  13. Performances, operating times, prices, availability of rides and order facilities subject to change without notice or refunds at management’s discretion. When unsafe weather conditions dictate, certain rides, shows and attractions may be closed.
  14. First Aid: for your safety, nurses are on duty during park operating hours.
  15. No firearms or other dangerous objects are allowed into Gold Reef City under any circumstances and offenders will be prosecuted without exception. Management reserves the right to confiscate any such items found.
  16. No offensive behaviour as a result of alcohol or other controlled substance abuse permitted in Gold Reef City.
  17. No pets, skateboards, roller blades, radios or bicycles are allowed into Gold Reef City.
  18. All children 12 years and under are subject to a responsible adult’s supervision.
  19. Guests must be at all times dressed including shoes and shirts, in keeping with the family theme promoted at Gold Reef City.
  20. Guests may not bring their own food or beverages of any kind or form into Gold Reef City.
  21. All signage inside Gold Reef City is in English. If any instruction is unclear, please ask Guest Services for assistance.